jeli Casino Privacy Policy

1. Introduction and Scope

jeli Casino ("jeli," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, store, and safeguard personal data obtained from users ("you," "your," or "User") who access or use our website, mobile applications, and related services (collectively, the "Platform"). This Privacy Policy applies to all information collected through the jeli Casino Platform and any related services, sales, marketing, or events.

By accessing or using the jeli Casino Platform, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy and consent to our collection, use, disclosure, and retention of your personal information as described herein. If you do not agree with any aspect of this Privacy Policy, you must discontinue use of the Platform immediately.

This Privacy Policy is designed to comply with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations, as well as other applicable data protection laws. jeli Casino operates in accordance with internationally recognized privacy principles and industry best practices to ensure your personal information receives appropriate protection.

2. Information We Collect

2.1 Information You Provide Directly

We collect personal information that you voluntarily provide to us when you register for an account, use our services, or communicate with us. This information includes:

• Account Registration Information: Full legal name, date of birth, gender, residential address, email address, mobile phone number, username, and password.
• Identity Verification Information: Government-issued identification documents (passport, driver's license, national ID), proof of address documents (utility bills, bank statements), photographs for identity verification, and other documents required for Know Your Customer (KYC) and Anti-Money Laundering (AML) compliance.
• Financial Information: Payment method details including GCash account information, PayMaya account information, bank account details, transaction history, deposit amounts, withdrawal requests, and financial verification documents.
• Communication Information: Information contained in communications you send to us through customer support channels, live chat, email correspondence, feedback forms, or social media messages.
• Voluntary Information: Any other information you choose to provide when participating in surveys, promotions, contests, or interactive features of the Platform.

2.2 Information Collected Automatically

When you access or use the jeli Casino Platform, we automatically collect certain technical information about your device and usage patterns:

• Device Information: Device type and model, operating system and version, unique device identifiers, mobile network information, browser type and version, screen resolution, and device settings.
• Usage Information: Pages visited, features accessed, games played, bet amounts, win/loss records, time spent on different sections, click patterns, navigation paths, and interaction with content.
• Location Information: IP address, approximate geographic location derived from IP address, and precise location data if you grant permission through device settings.
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, pixels, local storage, and similar technologies that help us recognize your browser or device, remember your preferences, and analyze Platform usage.
• Log Data: Server logs containing access times, error messages, referring URLs, download errors, and other diagnostic information.

2.3 Information from Third-Party Sources

We may receive information about you from third-party sources, including:

• Payment processors and financial institutions that facilitate transactions on our Platform
• Identity verification services that confirm your identity and prevent fraud
• Marketing partners and affiliates who referred you to jeli Casino
• Social media platforms if you choose to link your social media accounts
• Publicly available databases and information sources for verification and compliance purposes

3. How We Use Your Information

jeli Casino uses the collected personal information for legitimate business purposes, including:

3.1 Account Management and Service Provision

• Creating and maintaining your jeli Casino account
• Authenticating your identity and managing login credentials
• Processing deposits, withdrawals, and other financial transactions
• Providing access to games, features, and services on the Platform
• Tracking gaming activity, transaction history, and account balance
• Administering bonuses, promotions, loyalty programs, and rewards
• Responding to customer support inquiries and resolving disputes

3.2 Legal Compliance and Security

• Verifying your age and eligibility to participate in gaming activities
• Conducting Know Your Customer (KYC) and Anti-Money Laundering (AML) checks
• Complying with legal obligations, regulatory requirements, and court orders
• Preventing fraud, unauthorized access, and other illegal activities
• Detecting and preventing money laundering, terrorist financing, and financial crimes
• Enforcing our Terms and Conditions and other policies
• Protecting the rights, property, and safety of jeli Casino, users, and third parties

3.3 Platform Improvement and Analytics

• Analyzing user behavior and preferences to improve Platform functionality
• Conducting research and analytics to enhance user experience
• Testing new features, games, and services before full deployment
• Monitoring Platform performance, identifying technical issues, and troubleshooting problems
• Generating aggregated and anonymized statistics for business intelligence

3.4 Marketing and Communications

• Sending promotional emails, newsletters, and marketing communications about new games, bonuses, and special offers
• Providing personalized recommendations based on your gaming preferences and history
• Conducting customer satisfaction surveys and soliciting feedback
• Sending transactional notifications related to your account activity
• Informing you about important changes to our services, policies, or terms

4. Legal Basis for Processing

jeli Casino processes your personal information based on the following legal grounds:

• Contractual Necessity: Processing is necessary to perform our obligations under the Terms and Conditions you accepted when creating your account and using our services.
• Legal Obligations: Processing is required to comply with applicable laws, regulations, court orders, and regulatory requirements, including age verification, KYC/AML compliance, and tax reporting obligations.
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention, security measures, platform improvement, customer support, and marketing activities, provided these interests do not override your fundamental rights and freedoms.
• Consent: Where required by law, we obtain your explicit consent before processing sensitive personal information or using your data for specific purposes such as marketing communications or location tracking.

5. How We Share Your Information

jeli Casino does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with the following categories of recipients for legitimate business purposes:

5.1 Service Providers and Business Partners

We share personal information with trusted third-party service providers who perform services on our behalf, including:

• Payment processors and financial institutions (GCash, PayMaya, banks) that facilitate deposits and withdrawals
• Identity verification and fraud prevention services
• Game providers and software developers who supply games featured on our Platform
• Cloud hosting and data storage providers
• Customer support and communication platforms
• Marketing and analytics service providers
• IT security and cybersecurity services

These service providers are contractually obligated to protect your information, use it only for specified purposes, and comply with applicable data protection laws.

5.2 Legal and Regulatory Authorities

We may disclose personal information to government authorities, law enforcement agencies, regulatory bodies, and courts when required by law or when we believe disclosure is necessary to:

• Comply with legal processes, court orders, subpoenas, or government requests
• Enforce our Terms and Conditions and other policies
• Protect against fraud, illegal activities, or suspected violations of law
• Respond to claims that content violates third-party rights
• Protect the rights, property, or safety of jeli Casino, our users, or the public

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, bankruptcy, or other corporate transaction, your personal information may be transferred to the successor entity or acquiring party. You will be notified of any such change in ownership or control of your personal information.

5.4 Affiliates and Group Companies

We may share information with affiliated companies within our corporate group for internal business purposes, including customer support, technical operations, and fraud prevention, subject to the same privacy protections described in this Privacy Policy.

6. Data Security Measures

jeli Casino implements industry-standard technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, destruction, or loss. Our security measures include:

• Encryption: All data transmitted between your device and our servers is encrypted using Secure Socket Layer (SSL) or Transport Layer Security (TLS) protocols. Sensitive data stored in our databases is encrypted at rest.
• Access Controls: Personal information is accessible only to authorized personnel who require access to perform their job functions. Access is granted on a need-to-know basis and protected by multi-factor authentication.
• Network Security: Firewalls, intrusion detection systems, and security monitoring protect our infrastructure from external threats and unauthorized access attempts.
• Regular Security Audits: We conduct periodic security assessments, vulnerability scans, and penetration testing to identify and address potential security weaknesses.
• Employee Training: Our staff receives regular training on data protection principles, security best practices, and confidentiality obligations.
• Incident Response: We maintain an incident response plan to quickly detect, respond to, and mitigate security breaches or data incidents.

While we strive to protect your personal information using appropriate safeguards, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your data. You are responsible for maintaining the confidentiality of your account credentials and should notify us immediately of any unauthorized access or security breach.

7. Data Retention

jeli Casino retains personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods depend on the nature of the information and the purpose for which it was collected:

• Account Information: Retained for the duration of your active account and for a reasonable period thereafter to comply with legal obligations, resolve disputes, and enforce our agreements.
• Transaction Records: Financial transaction data is retained for at least seven (7) years to comply with anti-money laundering regulations, tax laws, and accounting requirements.
• Identity Verification Documents: KYC and identity verification records are retained in accordance with regulatory requirements, typically for at least five (5) years after account closure.
• Marketing Communications: Records of your marketing preferences and communication history are retained until you withdraw consent or request deletion.
• Legal and Compliance Records: Information required for legal, regulatory, or compliance purposes is retained for the period mandated by applicable laws or regulations.

After the retention period expires, personal information is securely deleted or anonymized so that it can no longer identify you. Anonymized data may be retained indefinitely for statistical and analytical purposes.

8. Your Privacy Rights

Under the Philippine Data Privacy Act of 2012 and other applicable laws, you have certain rights regarding your personal information:

8.1 Right to Access

You have the right to request access to the personal information we hold about you and obtain a copy of such information in a commonly used electronic format.

8.2 Right to Rectification

You have the right to request correction of inaccurate or incomplete personal information. You may update certain information directly through your account settings.

8.3 Right to Erasure

You have the right to request deletion of your personal information under certain circumstances, such as when the information is no longer necessary for the purposes for which it was collected or when you withdraw consent. This right is subject to our legal obligations to retain certain data for compliance purposes.

8.4 Right to Object

You have the right to object to processing of your personal information based on legitimate interests or for direct marketing purposes. You may opt out of marketing communications at any time.

8.5 Right to Restrict Processing

You have the right to request restriction of processing your personal information under certain circumstances, such as when you contest the accuracy of the data or object to processing.

8.6 Right to Data Portability

You have the right to receive personal information you provided to us in a structured, commonly used, machine-readable format and to transmit that information to another controller where technically feasible.

8.7 Right to Withdraw Consent

Where processing is based on your consent, you have the right to withdraw consent at any time. Withdrawal of consent does not affect the lawfulness of processing conducted prior to withdrawal.

To exercise any of these rights, please contact our Data Protection Officer using the contact information provided in Section 12. We will respond to your request within the timeframe required by applicable law, typically within thirty (30) days. We may request additional information to verify your identity before processing your request.

9. Cookies and Tracking Technologies

jeli Casino uses cookies, web beacons, pixels, and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and deliver personalized content and advertising. Cookies are small text files stored on your device that help us recognize your browser and remember your preferences.

9.1 Types of Cookies We Use

• Essential Cookies: Required for the Platform to function properly and enable core features such as security, authentication, and account management. These cookies cannot be disabled without severely affecting Platform functionality.
• Performance Cookies: Collect information about how you use the Platform, including pages visited, time spent, and errors encountered. This data helps us improve Platform performance and user experience.
• Functional Cookies: Remember your preferences, settings, and choices to provide enhanced personalization and convenience when you return to the Platform.
• Advertising Cookies: Track your browsing activity to deliver relevant advertisements and measure the effectiveness of marketing campaigns. These cookies may be set by third-party advertising partners.

9.2 Managing Cookies

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies or alert you when cookies are being sent. However, disabling cookies may affect your ability to access certain features and functionality of the Platform. You can also use browser plugins or privacy tools to manage tracking technologies.

10. Third-Party Links and Services

The jeli Casino Platform may contain links to third-party websites, applications, or services that are not owned or controlled by jeli Casino. This Privacy Policy applies only to information collected by jeli Casino and does not cover third-party practices.

We are not responsible for the privacy practices, content, or security of third-party websites or services. We encourage you to review the privacy policies of any third-party sites you visit to understand how they collect, use, and protect your personal information. Accessing third-party links is at your own risk.

11. Children's Privacy

jeli Casino services are intended exclusively for individuals who are twenty-one (21) years of age or older. We do not knowingly collect personal information from individuals under the legal gambling age. If you are under 21 years old, you must not access or use the Platform or provide any personal information to us.

If we become aware that we have inadvertently collected personal information from someone under the age of 21, we will take immediate steps to delete such information from our systems and terminate the associated account. Parents or guardians who believe their child has provided personal information to jeli Casino should contact us immediately using the information in Section 12.

12. Changes to This Privacy Policy

jeli Casino reserves the right to modify, update, or revise this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will notify you by posting the updated Privacy Policy on the Platform with a revised "Last Updated" date at the top of the document.

For significant changes that materially affect your rights or how we process your personal information, we may provide additional notice through email, Platform notifications, or prominent announcements. Your continued use of the Platform after the effective date of the updated Privacy Policy constitutes acceptance of the changes. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

13. Contact Information and Data Protection Officer

If you have questions, concerns, or complaints regarding this Privacy Policy or our data processing practices, or if you wish to exercise your privacy rights, please contact us:

• Email: [email protected]
• Subject Line: Privacy Inquiry / Data Protection Request
• Customer Support: Available 24/7 via live chat on the Platform

We are committed to addressing your privacy concerns promptly and transparently. We will investigate your inquiry and respond within a reasonable timeframe in accordance with applicable data protection laws. If you are not satisfied with our response, you have the right to file a complaint with the National Privacy Commission of the Philippines or other relevant supervisory authority in your jurisdiction.