jeli Casino Terms & Conditions

1. Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User," "Player," "you," or "your") and jeli Casino ("jeli," "we," "us," or "our"), governing your access to and use of the jeli Casino website, mobile applications, and all related services (collectively, the "Platform"). By creating an account, accessing the Platform, or using any jeli Casino services, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety, as well as our Privacy Policy, Responsible Gaming Policy, and any other rules or policies published on the Platform.

If you do not agree with any provision of these Terms, you must immediately discontinue use of the Platform and refrain from creating an account or engaging in any gaming activities. We reserve the right to modify, amend, or update these Terms at any time without prior notice. Your continued use of the Platform following any changes constitutes acceptance of the revised Terms. It is your responsibility to review these Terms periodically to ensure compliance with the current version.

2. Eligibility Requirements

To register an account and participate in gaming activities on the jeli Casino Platform, you must satisfy all of the following eligibility criteria:

• Age Requirement: You must be at least twenty-one (21) years of age or older. jeli Casino strictly prohibits individuals under the legal gambling age from creating accounts or accessing gaming services. We reserve the right to request government-issued identification or other verification documents to confirm your age at any time.
• Legal Capacity: You must possess the legal capacity to enter into binding contracts under the laws of the Republic of the Philippines and any applicable jurisdiction in which you reside or access the Platform.
• Geographic Restrictions: You must be physically located in a jurisdiction where online gambling is legal and not prohibited by local, state, or national laws. You acknowledge that it is your responsibility to ensure compliance with all applicable gambling laws in your location.
• Account Restrictions: You must not be self-excluded from gambling activities, have had previous accounts suspended or terminated by jeli Casino, or be subject to any legal restrictions preventing participation in online gaming.
• Single Account Policy: Each individual is permitted only one (1) account on the jeli Casino Platform. Creating multiple accounts, using another person's account, or allowing others to use your account is strictly prohibited and will result in immediate account termination and forfeiture of all funds and bonuses.

3. Account Registration and Security

3.1 Registration Process

To create a jeli Casino account, you must complete the registration form by providing accurate personal information including but not limited to your full legal name, date of birth, residential address, valid email address, and mobile phone number registered in the Philippines. You must create a unique username and secure password meeting our security requirements. The username and password combination serves as your authentication credentials and must be kept strictly confidential.

3.2 Account Security Obligations

You are solely responsible for maintaining the confidentiality and security of your account credentials. You must not share your username, password, or account access with any third party under any circumstances. You agree to immediately notify jeli Casino of any unauthorized use of your account or any other security breach. jeli Casino shall not be liable for any losses or damages arising from your failure to maintain account security or from unauthorized access resulting from your negligence.

3.3 Identity Verification

jeli Casino reserves the right to request identity verification documents at any time, including but not limited to government-issued identification, proof of address, payment method verification, and source of funds documentation. You agree to provide such documents within the timeframe specified by jeli Casino. Failure to provide requested verification materials may result in account restrictions, suspension of gaming privileges, or withholding of withdrawals until verification is completed satisfactorily.

4. Deposits, Withdrawals, and Transactions

4.1 Deposits

jeli Casino accepts deposits through various payment methods available on the Platform, including but not limited to GCash, PayMaya, bank transfers, and other electronic wallet services. All deposits are processed in Philippine Peso (PHP) unless otherwise specified. Minimum and maximum deposit limits apply and are displayed on the Platform. You acknowledge that certain payment methods may be subject to processing fees charged by third-party payment processors, which are beyond jeli Casino's control.

All funds deposited into your jeli Casino account must originate from legitimate sources that are legally owned by you. jeli Casino strictly prohibits money laundering and reserves the right to conduct enhanced due diligence on any deposits deemed suspicious or inconsistent with your gaming profile.

4.2 Withdrawals

You may request withdrawal of your account balance, subject to compliance with all applicable Terms, including completion of identity verification, satisfaction of bonus wagering requirements, and absence of suspected fraud or abuse. Withdrawals are processed to the same payment method used for deposits whenever possible, in accordance with anti-money laundering regulations.

Minimum and maximum withdrawal limits apply and are published on the Platform. Withdrawal processing times vary by payment method and may range from several hours to several business days. jeli Casino reserves the right to delay or refuse withdrawal requests pending investigation of suspected Terms violations, fraudulent activity, or failure to complete verification requirements.

4.3 Transaction Disputes

You must review all transaction records in your account history regularly and report any discrepancies or unauthorized transactions to jeli Casino customer support immediately. Disputes must be reported within thirty (30) days of the transaction date. jeli Casino is not responsible for investigating or resolving disputes reported after this period.

5. Gaming Rules and Conduct

5.1 Fair Play Commitment

jeli Casino is committed to providing fair, transparent, and random gaming outcomes. All games featured on the Platform utilize certified Random Number Generator (RNG) technology to ensure unpredictable and unbiased results. Game rules, payout percentages (RTP), and specific terms are provided within each game's information section and must be reviewed before play.

5.2 Prohibited Activities

The following activities are strictly prohibited and constitute material breaches of these Terms:

• Using automated software, bots, scripts, or any mechanical or electronic device to manipulate or interfere with gaming outcomes
• Colluding with other players to gain unfair advantage or engage in chip dumping or other forms of cooperative fraud
• Exploiting software bugs, glitches, or errors to obtain unfair benefits or unauthorized winnings
• Engaging in bonus abuse, including creating multiple accounts to claim bonuses repeatedly or coordinating with others to abuse promotional offers
• Using stolen payment methods, fraudulent documents, or identity theft to fund accounts or withdraw winnings
• Reverse engineering, decompiling, or attempting to access the Platform's source code or proprietary technology
• Harassing, threatening, or abusing other players or jeli Casino staff through chat functions or communication channels
• Money laundering or using the Platform for any illegal financial activities

Violation of any prohibited activity will result in immediate account termination, forfeiture of all funds and bonuses, and potential reporting to relevant authorities for legal action.

5.3 Game Malfunctions

In the event of game malfunction, software error, or technical failure that affects gaming outcomes or transactions, jeli Casino reserves the right to void affected bets, correct account balances, or take any other reasonable action to rectify the situation. All affected players will be notified of the malfunction and remedial actions taken.

6. Bonuses and Promotions

jeli Casino offers various bonuses, promotions, and loyalty rewards to enhance your gaming experience. All bonuses are subject to specific terms and conditions, including wagering requirements, game restrictions, maximum bet limits, and expiration periods. These specific terms are published with each promotional offer and must be accepted before claiming any bonus.

Bonus funds are separate from real money deposits and cannot be withdrawn until wagering requirements are fully satisfied. Wagering requirements specify the number of times you must wager the bonus amount before conversion to withdrawable funds. Different games contribute differently to wagering requirements, with contribution percentages specified in the bonus terms.

jeli Casino reserves the right to modify, suspend, or cancel any promotion at any time without prior notice. We also reserve the right to exclude players from bonuses or promotions if we suspect abuse, fraud, or violation of bonus terms. Decisions regarding bonus eligibility and wagering compliance are final and made at jeli Casino's sole discretion.

7. Responsible Gaming and Self-Exclusion

jeli Casino is committed to promoting responsible gaming practices and preventing problem gambling. We provide various tools to help you maintain control over your gaming activities, including deposit limits, session time limits, loss limits, and reality check reminders. You are encouraged to utilize these tools proactively to ensure gaming remains an enjoyable form of entertainment.

If you feel that gambling is negatively affecting your life, you may request self-exclusion for a specified period or permanently. During self-exclusion, your account will be locked, preventing access to all gaming activities. Self-exclusion requests are irreversible for the chosen period and cannot be lifted early under any circumstances.

jeli Casino supports responsible gaming initiatives and provides information about problem gambling support services available in the Philippines. If you need assistance, we encourage contacting professional organizations specializing in gambling addiction counseling and treatment.

8. Intellectual Property Rights

All content displayed on the jeli Casino Platform, including but not limited to software, graphics, logos, text, images, audio, video, game designs, and trademarks, is the exclusive property of jeli Casino or its licensors and is protected by Philippine and international intellectual property laws. The jeli Casino brand name, logo, and all related marks are registered trademarks owned by jeli Casino.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for personal, non-commercial gaming purposes. You may not copy, reproduce, modify, distribute, transmit, display, perform, publish, license, create derivative works from, or exploit any content from the Platform without express written permission from jeli Casino.

9. Privacy and Data Protection

jeli Casino respects your privacy and is committed to protecting your personal information in accordance with applicable Philippine data protection laws, including the Data Privacy Act of 2012. Our collection, use, storage, and disclosure of personal information are governed by our Privacy Policy, which is incorporated into these Terms by reference.

By using the Platform, you consent to our collection and processing of personal information as described in the Privacy Policy. You acknowledge that certain information may be shared with third-party service providers, payment processors, and regulatory authorities as necessary to operate the Platform and comply with legal obligations.

10. Limitation of Liability

To the maximum extent permitted by applicable law, jeli Casino, its directors, officers, employees, affiliates, partners, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of business opportunities, or other intangible losses, arising from:

• Your use or inability to use the Platform or gaming services
• Unauthorized access to or alteration of your account or data
• Technical failures, server downtime, or interruptions in service
• Errors, mistakes, or inaccuracies in content or gaming outcomes
• Any conduct of third parties on the Platform
• Loss of winnings due to Terms violations or account termination

Our total liability to you for all claims arising from your use of the Platform shall not exceed the amount of deposits made to your account during the three (3) months preceding the claim, or One Thousand Philippine Pesos (PHP 1,000), whichever is greater.

11. Termination and Account Closure

jeli Casino reserves the right to suspend, restrict, or terminate your account and access to the Platform at any time, with or without notice, for any reason, including but not limited to violation of these Terms, suspected fraud, abusive behavior, or extended account inactivity. Upon termination, you must cease all use of the Platform immediately.

You may request voluntary account closure at any time by contacting customer support. Upon closure, you will be required to withdraw any remaining account balance subject to satisfaction of all pending wagering requirements and verification procedures. jeli Casino reserves the right to deduct any outstanding debts, fees, or reversals before processing final withdrawals.

Accounts terminated due to Terms violations or fraudulent activity will result in forfeiture of all funds, bonuses, and winnings. jeli Casino may also report such violations to relevant authorities and cooperate with law enforcement investigations.

12. Dispute Resolution and Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions. Any dispute, controversy, or claim arising out of or relating to these Terms or your use of the Platform shall be subject to the exclusive jurisdiction of the courts located in Metro Manila, Philippines.

Before initiating formal legal proceedings, you agree to attempt resolution through jeli Casino's internal dispute resolution process by contacting customer support with a detailed description of your complaint. We will make reasonable efforts to resolve disputes amicably through good-faith negotiation.

13. General Provisions

13.1 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if such modification is not possible, the provision shall be severed from these Terms. The remaining provisions shall continue in full force and effect.

13.2 Entire Agreement

These Terms, together with the Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and jeli Casino regarding your use of the Platform and supersede all prior agreements, understandings, negotiations, and discussions, whether oral or written.

13.3 Waiver

No waiver of any provision of these Terms shall be deemed a continuing waiver or a waiver of any other provision. jeli Casino's failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

13.4 Assignment

You may not assign or transfer these Terms or your account to any third party without jeli Casino's prior written consent. jeli Casino may assign or transfer these Terms and your account to any affiliated entity or successor in interest at any time without your consent or notice.

13.5 Force Majeure

jeli Casino shall not be liable for any delay or failure to perform its obligations under these Terms due to circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, government actions, labor disputes, telecommunications failures, or internet service interruptions.

14. Contact Information

If you have any questions, concerns, or complaints regarding these Terms or the jeli Casino Platform, please contact our customer support team through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 through the Platform
• Customer Support Hours: 24 hours a day, 7 days a week

We are committed to addressing your inquiries promptly and providing excellent customer service to all jeli Casino players.